Skoda Archives - Customer First

How to increase your customer satisfaction score with Volvo’s Personal Service Technician concept (PST)

auser
Customer First
31. August 2018
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Volvo's Personal Service Technician concept (PST) Volvo customers have access to a Personal Service Technician. I encountered this feature at several of their dealerships in Scandinavia. Volvo dealers have had…

How to setup an exit interview and increase your customer satisfaction scores fast and dramatically

auser
Customer First
12. March 2018
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Customer exit interview A quick and easy way to measure the satisfaction of the customer visit is to conduct a small “exit interview”. This can be in the form of…

How Volkswagen & Ritz-Carlton in Wolfsburg puts the Customer First!

Ritz-Carlton & Autostadt in Wolfsburg In June 2000, in collaboration with the Ritz-Carlton, the Volkswagen Group established a “brand universe” park (the Autostadt) located next to their Volkswagen factory. A selection…