How The Customer is Always Right at Stew Leonard’s
The Customer is Always Right at Stew Leonard's Stew Leonard’s is called the “Disneyland of Dairy Stores” by the New York Times, because of its costumed characters, scheduled entertainment, petting…
The Customer is Always Right at Stew Leonard's Stew Leonard’s is called the “Disneyland of Dairy Stores” by the New York Times, because of its costumed characters, scheduled entertainment, petting…
"Driven to Delight” Bestselling author and journalist, Joseph A. Michelli, has described in detail the turnaround of Mercedes Benz USA, in his book “Driven to Delight”. It is focused on…
The highest customer satisfaction scores in the fast food industry Customer satisfaction scores are in general rising in the fast food industry, according to the American Customer Satisfaction Index. The…
jeff@amazon.com Jeff Bezos, the founder, and CEO of Amazon.com has a very customer oriented customer satisfaction strategy that always puts the customer first. One of the main actions of Jeff…
How do you buy a Rolls-Royce? Watch the sales manager for North America and Europe, Nick Osy de Zegwaard, explaining how Rolls-Royce creates a unique and extremely personalized customer experience…
Starbucks "Green Apron Book" Starbucks has added customer service and individual customer experience to quality coffee drinking. Starbucks operates on their “Green Apron Principles”. Starbucks “Green Apron Book” is one…