How Steve Jobs learned From The Ritz-Carlton!

“The warm welcome”, “The fond farewell” and “A invitation to return”

In this video from Carmin Gallo, Forbes, you can learn all about “The warm welcome”, “The fond farewell” and “A invitation to return” explainted to the employee in the credo cards worn by all Ritz-Carlton employees!

First impressions are the most lasting ones therfore the “The fond farewell” and “A invitation to return” is the last fingerprint you will leave with the customer in the customer journey for them to return to your business!

In “Learn how to Put the Customer First! you can read the full story of Ritz-Carlton and Apple.

 

 

Buy “Learn How to Put the Customer First!” at Amazon.com by clicking here

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