How Ritz-Carlton Puts the Customer First!
A ‘’Golden Rule’’ amongst very customer oriented companies like Ritz-Carlton, is that all complaints under $500 should be handled right away, at Ritz-Carlton hotels employees even extremely encouraged to handle any customer complaints with up to $2,000 to satisfy the customer.
A company should begin to think outside the box and develop creative solutions to the customer’s complaints with care, empathy, and attention. The service employees must learn to make fast decisions that will save a lot of time for everyone involved, if the solution is carried out efficiently.
Read the full story in Learn How to put the Customer First!