Nespresso Customer service excellence
Nestle Nespresso is a company I have followed very closely as they are unique in the way they handle their customers through their customer journey and their very high level of customer satisfaction. On several occasions, I arranged meetings between the local Nespresso office team and the local dealers/importers to discuss how Nespresso served their customers, how they created customer experiences, how they handled customer reception and wait times.
Watch the video about Nespresso Customer service excellence
Nestle places branded mirrors at each phone reps’ station so the reps can see if they are smiling when they are talking on the phone.
– Director of Customer Service at Nestle USA, Michael Coburn
Read the full story about Nespresso in “Learn how to Put the Customer First!”