How Nestle Puts the Customer First! with a telephone smile

 Nespresso Customer service excellence

Nestle Nespresso is a company I have followed very closely as they are unique in the way they handle their customers through their customer journey and their very high level of customer satisfaction. On several occasions, I arranged meetings between the local Nespresso office team and the local dealers/importers to discuss how Nespresso served their customers, how they created customer experiences, how they handled customer reception and wait times.

Watch the video about Nespresso Customer service excellence

Nestle places branded mirrors at each phone reps’ station so the reps can see if they are smiling when they are talking on the phone.

– Director of Customer Service at Nestle USA, Michael Coburn

Read the full story about Nespresso in “Learn how to Put the Customer First!”

 

Buy “Learn How to Put the Customer First!” at Amazon.com by clicking here

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