Zappos.com is currently the world’s largest online shoe store, but they also offer clothes and accessories in their online store. Zappos is well known for their extremely satisfied customers as the company has a broad focus toward delivering good customer experiences through their innovative approach to satisfying consumers in a fast and customer-centered way.
Zappos has been recognized for seven years on Fortune’s 100 Best Companies to Work For® list and has enjoyed world-class recognition in the customer service industry. In 2011, J.D. Power rewarded Zappos as one of the top 40 customer service champions chosen from 1,000 companies. Employee satisfaction at Zappos also ranks among the most preferred companies to work for in the United States of America.
Zappo’s vision is to deliver happiness and they have formulated a set of “Family Core Values” for their employees:
- Deliver WOW Through Service
- Embrace and Drive Change
- Create Fun and A Little Weirdness
- Be Adventurous, Creative, and Open-Minded
- Pursue Growth and Learning
- Build Open and Honest Relationships With Communication
- Build a Positive Team and Family Spirit
- Do More With Less
- Be Passionate and Determined
- Be Humble
Read the full story in “Learn how to Put the Customer First!”
Watch Tony Hirsch explain the real Zappo.com culture: