Richard Branson has a clear philosophy about his business: Take care of your people first and profits will follow (Gallo, www.forbes.com, 2017). All Richard Bransons Virgin companies like Virgin America has focused on Customer Service and the Virgin brand’s unrivalled focus on customers and putting the Customer First. When Virgin has acquisition new companies the Virgin brand was not allowed to use until there was a certain level of customer services in the company for their customers. Read the full story in “Learn How to Put the Customer First!”.
Read the full story in “Learn How to Put the Customer First!”.