About Mogens Christiansen
Mogens Christiansen is author and keynote speaker in the fields of customer experiences, customer journey mapping, and customer service behavior. Mogens Christiansen was educated at Insead Business School, and professors related to Insead have been involved in developing models in the book. Mogens also holds a M.Sc. masters degree from Copenhagen Business School. Currently, Mogens is Market Director in Northern Europe at CNHi, and member of the Board of Dealerships, and Strategic Advisor to Automotive Dealerships, where his knowledge is highly valued. His Customer Satisfaction Strategy has been successfully implemented by many organizations with the end result of achieving extremely high customer satisfaction. Mogens Christiansen has been working his entire life within the automotive industry for companies like: BMW, Mini, Volkswagen, Volkswagen Commercial Vehicles, Audi, Skoda, Seat, Porsche, Bentley, Lamborghini, Nissan, Toyota and Ford in delivering the best possible customer service and experience, motivating big dealerships and importers and teams to do their utmost for serving customers and having extremely high customer satisfaction.